Posts Tagged ‘Organization as system’

How do I develop my organization’s management system?

August 5, 2013

As Quality Manager recognize that your organization already operates according to its management system. Recognize that quality is primarily the responsibility of the people doing the value adding work. Also recognize that an individual’s performance is largely determined by the system in which that individual works.

Understand the organization as a system. Define the scope of the system. Assess its strengths, weaknesses, opportunities and threats. Determine system objectives. Analyze what the organization does with its suppliers and customers to turn customer needs into cash in the bank. Determine the cross-functional key processes from the core process and as necessary to sustain and direct the core process. Assign and brief the process owners.

Analyze or design the key processes and their interactions. Obtain feedback (reality check or feasibility check) from the process teams. Incorporate feedback in the process descriptions (procedures). Correct minor nonconformities within two weeks (and issue corrective action requests for any remaining nonconformity). Train process teams in their new processes and in any new controls for existing processes.

Train leaders to run the management system awareness sessions so employees can see they are committed to requirements coming from customers, regulators and their management system. Have them promise management system performance reports.

Facilitate improvements of the system, its processes and products. Audit the management system for how well it helps employees to determine and meet requirements. Facilitate reviews of management system performance with top management so they initiate the changes necessary for their management system to improve the organization’s efficiency and effectiveness.

Monitor top management’s engagement of employees in the use and improvement of their process-based management system to fulfill the organization’s purpose or mission.