$ per millisecond

How fast does your organization add value?

All work should help other people. In this context all work is service. We also know that all work is process. Work should add value or enable another process to add value. When our work depends on the successful interaction of several different functions we need a management system to help us so we are all doing the right things the right way at the right time.

Besides paying customers, our communities, our families, our colleagues, ourselves and our employers – the people receiving the results of our work are stakeholders.

Management systems should inform us of the requirements critical to success. Management systems should deliver to us, on-time and defect-free, the inputs to which our work must add the value. Management systems should deliver the necessary resources and controls so we understand and can agree customer requirements. As part of the management system leaders coordinate our work and cause all of us to care passionately for each other’s requirements.

In short, the management system enables us to earn a living and our organizations to exist.

Sometimes our system slows us or stops us from adding value because its core or support processes, the inputs, resource or controls are late, ineffective or defective in some other way.

Two questions remain: “how fast does your management system enable your core processes to add value and what are doing with your management to hasten the rate it adds value?”

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One Response to “$ per millisecond”

  1. ISO 9000 Says:

    Hey, very nice site. I came across this on Google, and I am stoked that I did. I will definately be coming back here more often. Wish I could add to the conversation and bring a bit more to the table, but am just taking in as much info as I can at the moment.

    iso 9000

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