The plan

Analyze the system that is the organization. Seek to understand this system and how it converts the needs of customers into cash in the bank.

As a certified systems auditor you should know how to do this. With your questions of top management or the leaders you’ll focus them on explaining how their organization gets work, does work and gets paid.

From the answers to your questions you will understand the heart or core of the system if you record the answers to form a deployment flowchart. Such flowcharts are organized around swimlanes for each player. In the core process these players are the organization flanked by its customers and suppliers.

The core process flowchart determines the value-adding processes in the system and their sequence and interaction from end-to-end or from needs to cash.

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